Everything you need to know about orders, shipping, returns, payments, and selling on Leuzon.
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How do I place an order on Leuzon?
Browse products, add items to your cart, then go to checkout. Fill in your delivery address, choose a payment method (cash on delivery, card, or wallet), and confirm. You'll receive a confirmation email and SMS with your order number and tracking details.
Can I change or cancel my order after placing it?
Yes — as long as the order hasn't shipped yet. Log in, go to "My Orders", and tap the order. If it still shows "Processing" or "Confirmed", you can cancel or edit it. Once shipped, you'd need to receive it and then return it.
How do I track my order?
Every shipped order has a tracking number. You can track it from your account under "My Orders", from the confirmation email, or on our track order page using your order number.
What if I receive the wrong item?
Contact us within 48 hours with photos of what you received and your order number. We'll arrange a free return of the wrong item and send you the correct one — or refund you if the correct item is out of stock.
Do you accept bulk or wholesale orders?
Yes. For orders above Rs 100,000, contact us directly on WhatsApp with details of what you need. We'll connect you with the right sellers, negotiate bulk pricing, and handle delivery.
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How long does delivery take?
Standard delivery takes 4–7 business days across Pakistan. Express delivery is 2–3 business days in major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan). Remote areas may add 1–2 extra days. See our shipping page for full details.
Is cash on delivery available?
Yes — COD is available on all orders across Pakistan. Pay the courier when your parcel arrives. No advance payment required.
Do you deliver to my area?
We deliver to 300+ cities and towns across Pakistan. If your address isn't supported, you'll see a notice at checkout. For very remote areas, we may require you to pick up from the nearest courier branch.
How much does shipping cost?
Standard shipping is free on orders over Rs 5,000. Below that, it's a flat Rs 200. Express shipping is Rs 350. Self-pickup from our Okara office is always free. See the full shipping rates.
Can I change my delivery address after ordering?
Yes, if the order hasn't shipped yet. Contact us on WhatsApp immediately with your order number and the new address. Once shipped, the address can't be changed.
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What is your return policy?
We have a 7-day return policy for most items. Products must be unused, unwashed, and in original condition with tags and packaging intact. Some categories (perishables, hygiene items, custom-made) can't be returned. See our full returns policy.
How do I start a return?
Log in, go to "My Orders", find the item, and tap "Request return". Choose a reason, upload photos if damaged, and confirm. We'll arrange free pickup within 24–48 hours.
How long does a refund take?
Once we receive and inspect the item: card refunds take 3–5 business days, cash-on-delivery refunds take 3–5 days via bank transfer, and wallet refunds are instant.
Can I exchange an item instead of a refund?
Yes. When requesting a return, select "Exchange" instead of "Refund". We'll send the replacement as soon as the original reaches the seller. Exchanges are subject to stock availability.
Do I have to pay for return shipping?
No — for eligible returns within 7 days, we cover return shipping. The courier pickup is free. You only pay if the item is returned outside policy (used, damaged, missing parts).
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What payment methods do you accept?
We accept: Cash on Delivery (COD), debit/credit cards (Visa, Mastercard), JazzCash, EasyPaisa, and Leuzon wallet balance. All card payments are processed via encrypted HTTPS — we never store your card details.
Is it safe to pay by card on Leuzon?
Yes. All card payments go through a PCI-DSS compliant gateway using encrypted HTTPS (TLS 1.3). We don't store your card details on our servers. If you ever see suspicious activity, contact us immediately.
Where can I find my invoice?
Invoices are emailed to you immediately after checkout. You can also download them from "My Orders" → select the order → "Download invoice".
Can I pay in installments?
Installment payments are coming soon in partnership with select banks. For bulk orders above Rs 100,000, contact us — we can arrange custom payment terms.
My payment failed — what should I do?
Try these steps: (1) Check your card details are correct, (2) Confirm your card is enabled for online transactions, (3) Try a different payment method. If it still fails, contact us on WhatsApp — we'll help you complete the order.
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How do I reset my password?
Click "Login" → "Forgot password" → enter your email → check your inbox for a reset link. The link expires in 1 hour. If you don't receive it, check spam or contact us.
How do I verify my email?
After signup, we send you a verification email. Click the link inside. If it expires or you don't get it, log in and go to Account Settings → "Resend verification".
Can I have multiple accounts?
We recommend one account per person. If you want to buy and sell on Leuzon, you can do both from the same account — no need for a second one.
How do I delete my account?
Go to Account Settings → "Delete account". Note that once deleted, your order history and wallet balance are permanently lost. If you have pending orders, they must complete first.
Is my personal information safe?
Yes. We use HTTPS encryption for all traffic, never store payment card details, and follow strict internal access controls. See our privacy policy for full details.
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How do I become a seller on Leuzon?
Click "Open your shop" in the navbar or footer. The signup takes 5 minutes: fill in your shop details, verify your email, and complete your profile. Your shop goes live immediately and you can list products.
How much does it cost to sell?
It's free to open a shop and list products. We charge a small commission only when you make a sale (rates are shown during signup). No monthly fees, no upfront cost.
When do sellers get paid?
Payouts are processed weekly for delivered orders, or 3 days after delivery if the buyer hasn't raised an issue. Funds go to your registered bank account or Leuzon wallet.
Does Leuzon handle delivery for sellers?
Yes — after your order is confirmed, we can arrange courier pickup from your location. You can also ship on your own if you prefer. Full logistics support is available for verified sellers.
Can I list products in multiple categories?
Yes, but each product belongs to one primary category for search relevance. Buyers will find your product through our search and category filters regardless.
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