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↩️ Returns & Refunds

Shop with confidence.

Not happy with your order? You have 7 days to send it back — simple, hassle-free, no questions asked.

7 days Return window
Free pickup From your door
Full refund 100% money back
No questions Simple process

Our promise: 7-day easy returns

Every order placed on Leuzon is covered by our 7-day return policy. If you're not satisfied for any reason, request a return from your account or message us on WhatsApp. We'll arrange free pickup and process your refund once the seller receives the item.

How returns work

Four simple steps

Returning an item takes less than 2 minutes. Here's how:

1

Request a return

Open your account, find the order, and tap "Request return". Or message us on WhatsApp.

2

We schedule pickup

Courier comes to your address within 24–48 hours. No cost to you.

3

Seller inspects it

Item is checked within 24 hours of arrival. Original packaging needed.

4

You get your refund

Refund issued within 3–5 business days to your original payment method.

Eligibility

What can be returned?

Most items qualify — but there are a few exceptions for health, safety and hygiene reasons.

✓ Can be returned

  • Unused, unwashed items in original condition
  • Items with original tags, labels & packaging intact
  • Damaged or defective items (report within 48 hrs)
  • Wrong item delivered (wrong color / size / model)
  • Items that don't match the description
  • Electronics with original box & accessories

✗ Cannot be returned

  • Used, washed, or worn items
  • Intimate wear, swimwear, and underwear (hygiene)
  • Perishable goods (food, fresh produce, flowers)
  • Opened cosmetics, skincare or personal care products
  • Digital goods, gift cards, and downloadable content
  • Custom-made or personalized items
  • Items damaged by misuse or improper care
Refund times

How fast you get your money back

Refund timing depends on your original payment method.

Debit / Credit Card

3–5 days

Refunded back to the same card. Bank processing times may vary.

Cash on Delivery

3–5 days

Refunded via bank transfer or JazzCash / EasyPaisa. Details confirmed by our team.

Wallet / Online

1–2 days

Instantly credited to your Leuzon wallet or original wallet provider.

Category guide

Return eligibility by category

Quick reference for the most common product categories.

Category Return window Eligible? Notes
Fashion & Clothing 7 days Yes Tags intact, unworn
Electronics 7 days Yes Original box & accessories
Home & Kitchen 7 days Yes Unused, unwashed
Beauty & Personal Care — No Hygiene reasons (unless damaged)
Grocery & Food — No Perishable; report damage on arrival
Sports & Outdoor 7 days Yes Unused with original packaging
Books & Stationery 7 days Case by case If unread and undamaged
Custom / Personalized — No Unless defective or wrong item
Common questions

Returns FAQ

Everything you need to know about returning an item.

How do I start a return?
Log in to your account, go to "My Orders", find the item you want to return, and tap "Request return". Choose a reason, upload a photo if the item is damaged, and confirm. We'll arrange a free pickup within 24–48 hours.
Is return shipping really free?
Yes — for all eligible returns within the 7-day window, we cover the shipping cost. The courier pickup from your address is free. You only pay if the item is returned outside policy (e.g., used or damaged).
What if the item arrived damaged?
Refuse the parcel at delivery if the box is clearly damaged — the courier will return it to the seller and you won't be charged. If you discover the damage after opening, contact us within 48 hours with photos. We'll arrange a free return and send a replacement or full refund.
Can I exchange instead of refund?
Yes — for size or color exchanges, select "Exchange" when requesting your return. We'll send the replacement as soon as the original item reaches the seller. Exchanges are subject to stock availability.
What condition must items be in?
Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact. Electronics must include all accessories, manuals, and original box. If the item is missing anything, we may reduce the refund amount or reject the return.
How long does a refund take?
Once the seller receives and inspects the item, refunds are processed within 1–5 business days depending on your payment method. Card refunds take 3–5 days (bank processing), cash-on-delivery refunds take 3–5 days via bank transfer, and wallet refunds are instant.
Can I return a sale item?
Yes — sale items are eligible for return under the same 7-day policy. The refund is issued at the discounted price you paid, not the original price.
What if the seller refuses my return?
If the seller refuses a return that qualifies under this policy, contact us immediately. We'll step in and ensure the outcome is fair to both sides — this is part of why Leuzon's buyer protection exists.
Need help?

Questions about a return?

Our team is here 7 days a week. We'll walk you through the process or arrange a pickup for you.

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